SmartService CSR Intensive

Modern Call Handling for Home Service Businesses

The SmartService CSR Intensive is a hands-on, high-impact training designed specifically for customer service representatives in the trades. Whether your team books HVAC, plumbing, or electrical jobs—this workshop delivers the tools, scripts, and confidence they need to turn calls into booked appointments and exceptional customer experiences.

🔧 What We’ll Cover:

• Proven scripting for inbound and outbound calls

• Call flow structure that boosts booking rates

• Handling objections and pricing questions with confidence

• Communicating effectively with dispatchers and technicians

• Navigating CRM tools (like ServiceTitan) with best practices

💡 Who It’s For:

• New CSRs who need structured, repeatable systems

• Experienced reps looking to improve consistency and close rate

• Office managers seeking to upskill their frontline team

🎟️ Pricing & Registration

$397 per seat
Bring your team and save with multi-seat discounts:

• 2 Seats: $695 (save $99)

• 3–4 Seats: $995 (up to 37% off)

• 5+ Seats: Contact us for a custom quote

Each seat includes:

• Live interactive training (via Zoom or in-person)

• Downloadable call scripts + objection-handling templates

• Real call reviews + examples from the field

• Optional post-training quiz for skill reinforcement

This is not your average “bootcamp.” This is a systems-based training for home service companies that want to build a world-class front desk—with clarity, structure, and real results.