Ongoing Support

Benefit from immediate, expert-level assistance for queries and issues traditionally managed by Customer Support Managers or Support Teams, without the necessity of navigating the formalities of ticket submission. Embrace a streamlined approach to obtaining solutions, enhancing your operational efficiency and satisfaction.

Full System Audits

A comprehensive health check of your ServiceTitan system designed to identify growth opportunities, verify data integrity, and increase your ROI. Your team is in ServiceTitan every single day. Let’s make sure it’s optimized for your organization.

On Site Services

Receive tailored troubleshooting, specialized training, and seamless implementation guidance right at your location. Enhance operational efficiency, empower your team with expert knowledge, and navigate complex challenges with ease. Elevate your home services business with personalized, on-the-ground support designed to optimize your ServiceTitan experience.

Custom Membership Plans

Ensure that your memberships and service agreements are configured properly without needing to navigate through ServiceTitan’s settings yourself or wait on hold with support staff. Your membership plans will be custom-built from the ground up at your direction.

Get ServiceTitan Support

celia@smartservicemi.com
(616) 319-9922

What is a ServiceTitan Certified Provider?

The certified provider program with ServiceTitan allows independent contractors (consultants, bookkeepers, and more) to provide specialized support to home service businesses. Providers receive ServiceTitan’s “seal of approval,” meaning that we have demonstrated exceptional knowledge of the platform, stay up-to-date on all updates and changes, and provide elevated customer service to businesses.

Learn more about the ServiceTitan Provider Program here.

Frequently Asked Questions

💬 Do you work on an hourly basis?

Most of our clients prefer the simplicity and ongoing value of our monthly membership plans, which offer consistent support and faster response times. However, we also take on select hourly or project-based work depending on your needs. Reach out to learn which option is best for your team.

💬 How much is your monthly membership?

Membership pricing is based on the level of support your team needs and the size of your operation. We offer multiple tiers to ensure the right fit—whether you're just getting started or scaling aggressively. Schedule a call and we’ll walk you through the options and what’s included.

💬 Are you familiar with QuickBooks Desktop?

Yes! We work with both QuickBooks Desktop and QuickBooks Online and understand the challenges of syncing with ServiceTitan. We can help you streamline your accounting processes, avoid common pitfalls, and ensure cleaner books.

💬 Do you train CSRs and Dispatchers?

Absolutely. We offer live coaching sessions, roleplay scenarios, and even call flow documentation to help your office staff confidently handle calls, book jobs, and follow proper procedures in ServiceTitan.

💬 Can you provide ServiceTitan training for our technicians?

Yes! We specialize in training field technicians on how to use ServiceTitan’s mobile app effectively—from reading job notes and uploading photos to presenting options and collecting payment. We also offer feedback and workflow audits to help them improve performance.

💬 What industries do you work with?

We proudly support a wide range of home service trades, including:

  • HVAC

  • Plumbing

  • Electrical

  • Septic

  • Irrigation

  • Garage Doors

  • …and many more.

If your business runs on ServiceTitan (or is thinking about it), chances are we can help.

💬 Do you offer in-person training or just remote support?

While most of our consulting is delivered remotely via Zoom, we do offer on-site visits for clients who need a more hands-on approach. These are typically booked in advance and based on availability.

💬 We already have a ServiceTitan CSM. How is this different?

Think of us as an extension of your team—not just someone pointing you to help articles. We offer tactical, real-world guidance based on years of experience across dozens of companies. Our clients often pair our support with their CSM for the best of both worlds.