SmartService

SmartCall Review

SmartCall Review uses AI to automatically analyze customer phone calls and identify missed booking opportunities, call-handling issues, and areas for CSR improvement. By connecting directly with your ServiceTitan account and transcription service of choice (Deepgram, Otter.ai, etc.), our tool delivers fast, structured insights that help your team book more jobs and provide better service.

Each call is reviewed for:

  • Booking status and customer intent

  • Missed opportunities and why they happened

  • Representative performance and follow-up commitments

  • Contact info collection and call outcome summaries

Get actionable insights within minutes—no manual review required.