From Bottlenecks to Breakthroughs: Optimizing Efficiency in Home Services with Wink Reports
We recently reunited with our former colleagues from Black Diamond Experts—Dan James and Tim Wood—alongside our team member Rhea Smith for a special episode of Wink Webinars. This roundtable conversation was a deep dive into one of the most crucial (and often underdeveloped) areas in home service businesses: operational efficiency.
Together, we reflected on our shared experience scaling Black Diamond to $28M in annual revenue, the hard lessons learned along the way, and how the right technology, training, and reporting infrastructure can either make—or break—your business.
What We Covered
✔️ How poor CRM setups and disconnected tools slow everything down
✔️ The pain of a messy Pricebook—and how to avoid repeating our mistakes
✔️ The real cost of inaccurate commissions and how to build technician trust
✔️ Lessons learned from switching to ServiceTitan (and what we’d do differently)
✔️ When to call in help—from Wink for reporting and automation, or from our team for training and workflow optimization
✔️ Why you should build your CRM as if your team is 10x the size—even if it isn’t yet
Why This Conversation Is Valuable
Between the four of us, we’ve experienced just about every growing pain a service business can face—from bad data to burnout. This webinar isn’t just theory—it’s a real-world conversation about what worked, what didn’t, and what we’d tell any owner or operator trying to scale today.
It’s also a behind-the-scenes look at how Smart Service Solutions and Wink Reports are partnering with businesses across the country to clean up their systems, clarify their data, and build a foundation that supports growth—without chaos.
Who Should Watch
Business owners preparing for growth or acquisition
Leadership teams struggling with bottlenecks, tech overwhelm, or training gaps
Companies using ServiceTitan that aren’t fully confident in their reports
Managers responsible for dispatch, commissions, payroll, or inventory
Anyone looking to clean up messy data, implement SOPs, or automate key processes
📩 Need help streamlining your operations or making your CRM work smarter?
Contact us here to schedule a consultation or learn more about how we can help.